Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, such as perishable items or personal care products. If you have any questions about whether your item is eligible for return, please reach out to us via email.
To initiate a return, you must contact us by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card company.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return your original purchase.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and its packaging to assess the issue. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you and ensure that your experience with voyagepacks.com is satisfactory.
Our travel supplies are meticulously curated to enhance your journeys, ensuring you have everything you need for a seamless adventure.